Anyone who has ever experienced any kind of problem with computer hardware or software knows firsthand that no user manual, customer service message board, or FAQ can ever take the place of knowledgeable and patient support staff, on the phone when you need them, answering your questions and walking you through the steps to solve your problem.

Here RTIm Direct excels as well.  RTIm Direct includes UNLIMITED Help Desk support at NO extra charge.  What’s more, there are a number of reasons why our Help Desk is more supportive than others you may have encountered elsewhere:

Our Help Desk staff knows education as well as RTIm Direct.  The professionals who answer calls at our Help Desk are not only technical experts on RTIm Direct, but they also all have backgrounds in education.  This experience helps ensure that they respond to your staff’s questions with maximum effectiveness and efficiency.

All calls are answered by live staff.  During business hours, you will be able to reach one of our Help Desk experts right away – without the use of voice mail-boxes or annoying automated attendants.

Our commitment to our customers extends far beyond providing implementation, training, and software.  The superior ongoing support provided by our Help Desk assures your satisfaction with RTIm Direct each and every workday, from day one.